Duties Include:

Administrative

• Answer general phone calls and respond to emails. 

• Maintain accurate student records and enter data into required reporting systems.

• Assist with scheduling appointments and coordinating student services. 

• Help organize program events, meetings, orientations, and special activities. 

• Support instructors and program staff with student-related needs and administrative tasks. 

• Maintain confidentiality of student information and records. 

• Provide general administrative support to Career Pathways students throughout their enrollment and participation in the program. 

Student Support

• Serve as the first point of contact for evening Career Pathways students at TJC West Campus. 

• Assist with student enrollment, orientations, and completion of required program paperwork. 

• Conduct student follow-up regarding attendance, persistence, educational goals, and barriers to participation. 

• Communicate with students by phone, email, text message, and in person regarding appointments, classes, program services, and available resources. 

• Connect students with appropriate internal and community resources as needed. 

• Assist in maintaining a welcoming, professional, and student-centered learning environment. 

• Perform other duties as assigned. 

Qualifications

• High school diploma or equivalent required. 

• Excellent customer service, interpersonal, and communication skills. 

• Basic computer proficiency, including Microsoft Office and internet navigation. 

• Ability to multitask, stay organized, and maintain confidentiality. 

• Ability to work independently and collaboratively as part of a team. 

• Experience working with diverse adult populations preferred.